Custom activities forms got stuck after Google Chrome update

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Posted on by Hugo G. Morillo

Hello everyone!

After Google Chrome Update 73.0.3683.86, when I try to open a custom activity from the social pane of an incident, the CRM freezes and does not open the form:

The previous version of Chrome works fine, but after the update I'm experiencing this error. If I refresh the page, the form opens correctly. With other browsers like Edge, Firefox and IE everything works fine.

I checked the javascript console of Chrome and shows following error:

CrashReport:
		FileName:/_static/form/formcontrols.js
		LineNumber:3356
		Function:anonymousr:Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8G_1]isnotafunction
		ErrorReport:<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError&#58; Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow&#91;&#36;v_0.&#36;8G_1&#93; is not a function</Message>
   <Line>3356</Line>
   <URL>&#47;_static&#47;form&#47;formcontrols.js&#63;ver&#61;1322525124</URL>
   <PageURL>&#47;form&#47;page.aspx&#63;lcid&#61;3082&#38;themeId&#61;e1fe6a40-936c-4a69-c8b4-3485c011c877&#38;tstamp&#61;3317008&#38;updateTimeStamp&#61;636391891339883974&#38;userts&#61;131980276099052268&#38;ver&#61;1322525124&#35;etc&#61;10165&#38;extraqs&#61;&#37;3f_CreateFromId&#37;3d&#37;257b32871E7E-C24A-E911-80D6-0050569F09A2&#37;257d&#37;26_CreateFromType&#37;3d112&#37;26_gridType&#37;3d10165&#37;26etc&#37;3d10165&#37;26id&#37;3d&#37;257bAD79B9F7-214F-E911-80D6-0050569F09A2&#37;257d&#37;26rskey&#37;3d&#37;257bAB685BBA-4A65-E811-80CA-0050569F09A2&#37;257d&#38;pagemode&#61;iframe&#38;pagetype&#61;entityrecord&#38;rskey&#61;&#37;7bAB685BBA-4A65-E811-80CA-0050569F09A2&#37;7d&#38;counter&#61;1553555245351</PageURL>

Maybe someone is experiencing the same issue?

Any clue?

CRM Version: Dynamics 365 8.2.4.6 OnPremise

Thanks in advance!

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R.Radder on at

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Hi,

We are experiencing the same issue. We see this happening when you navigate from 1 entity to another(custom) entity. in our case from salesorderdetails. no solution yet.

(we are using 365 online 9.1.0.3245)

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Ahmad Anwar 120 on at

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We're experiencing the same issue when navigating from Opportunities to another custom entity.

We're on Dynamics 365 Online.

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Adrian Begovich 1,027 Moderator on at

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Hi Hugo G. Morillo,

I recommend using an earlier version of Google Chrome or another internet browser until the issues are resolved.

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Dietmar Wehinger 67 on at

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Exactly the same problem!!! very annoying!

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Community Member on at

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Hey

We have found exactly the same problem today CRM365 on-premise 8.2.3.

With refresh the record can be loaded. Any workarounds?

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R.Radder on at

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Only thing I've found so far is using different internet browser or you can download an older version of Chrome.

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Community Member on at

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For me it works if im using incognite mode.,

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Staniko 17 on at

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Hi All,

samesame on our side in a different context: When navigating from a contact to a custom entity, CRM is showing a white loading screen and a similiar error in the background.
CRM 1612 (9.0.2.3034) (DB 9.0.2.3034) local
Chrome Version 73.0.3683.86

CrashReport: FileName:/_static/form/formcontrols.js LineNumber:5093 Function:anonymousr:Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8y_1]isnotafunction ErrorReport:<CrmScriptErrorReport> <ReportVersion>1.0</ReportVersion> <ScriptErrorDetails> <Message>Uncaught TypeError: Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8y_1] is not a function</Message> <Line>5093</Line> <URL>/_static/form/formcontrols.js?ver=655219605</URL> <PageURL>/form/page.aspx?lcid=1031&themeId=f499443d-2082-4938-8842-e7ee62de9a23&tstamp=7992780&updateTimeStamp=636790111290774566&userts=131986801277036079&ver=655219605#etc=10050&extraqs=%3f_CreateFromId%3d%257b4B8AE211-C172-E811-80ED-005056AFA4BA%257d%26_CreateFromType%3d1%26_gridType%3d10050%26etc%3d10050%26id%3d%257b61835FEA-D572-E811-80ED-005056AFA4BA%257d%26rskey%3d%257b4335FEEC-E872-E811-80ED-005056AFA4BA%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b4335FEEC-E872-E811-80ED-005056AFA4BA%7d&counter=1554208150162</PageURL> <Function>anonymousr:Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8y_1]isnotafunction</Function> <FunctionRaw>TypeError: Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8y_1] is not a function</FunctionRaw> <CallStack> <Function>anonymousr:Mscrm.TurboForm.Control.CustomScriptsManager.frameElement.contentWindow[$v_0.$8y_1]isnotafunction</Function> </CallStack> </ScriptErrorDetails> <ClientInformation> <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.86 Safari/537.36</BrowserUserAgent> <BrowserLanguage>undefined</BrowserLanguage> <SystemLanguage>undefined</SystemLanguage> <UserLanguage>undefined</UserLanguage> <ScreenResolution>1920x1080</ScreenResolution> <ClientName>Web</ClientName> <ClienState>Online</ClienState> <ClientTime>2019-04-02T14:29:10</ClientTime> </ClientInformation> </CrmScriptErrorReport>

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Staniko 17 on at

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Hi All,
I found a workaround. Just add any Javascript to the target form (maybe also to the originating form).

You may even just add a library, no need to call a function.

Background info:
Some ScriptManager is disposed and initialized twice on navigating to another form, normally (dispose,init,dispose,init).
Somehow, if there is no JS on the target form, it is: dispose,init,dispose. Bum. hehe :)

Best regards,

Stan

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Hugo G. Morillo 75 on at

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New update for Dynamics 365 OnPremise 8.2.5.0004

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

- Knowledge base articles could not be searched in dashboards.

- Meeting attachments could not be opened after downloading them.

- A box was misaligned in a dashboard.

- Entity forms failed to load when using the Chrome browser.

- Importing and exporting failed in the Web Client when using the Chrome browser.

support.microsoft.com/.../microsoft-dynamics-365-on-premises-update-2-5

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