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Customer experience | Sales, Customer Insights,...
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Account Entity: Duplicate of current record already exists

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Posted on by 90

I get this error when importing a record in Account entity, "A record was not created or updated because a duplicate of the current record already exits." I need help to resolve this so I can import parent and child records for Account.

Background:

Account Entity
:
Account entity has accountid (Display Name: Account), which is a primary key (default). Has name (Display Name: Account Preferred Name), which is a text (default). Then there is parentaccountid (Display Name: Parent Account), which is a lookup field (by default).

 Under Account entity, I have created new field, new_cesclientid (Display Name: CES Client ID), which is a whole number and is unique too. I created this because accountid is a GUID and hard to use it by the user in an application.  

After creating this field, I wanted to load the data into Dynamcis. I was able to import this record into Account successfully (Merit Health Care System, 1518). This is a parent record.

(Do Not Modify) Account

(Do Not Modify) Row Checksum

(Do Not Modify) Modified On

Account Preferred Name

CES Client ID

Active

Parent Account

3b12f2a5-fb67-ea11-a811-000d3a31c754

8l0ij5Gi4p3z/CF0YHtWvU2fH+v2nfwhkQy19KV5qvHrIbe846l5nQ9W4KexJQ4F7Fg08/XovN0VJxiuYJrA7w==

3/17/2020 3:02

Merit Health Care System

1518

Yes

 

 

Issue: I had imported 3 child records but Parent Account was blank before or it was not associated. Now, I had to update the 3 child records to their Parent Account. The record is listed below and having problem importing them. I get an error message when importing, “A record was not created or updated because a duplicate of the current record already exits.” I have checked and there is no other account by same new_cesclientid (CES Client ID).

(Do Not Modify) Account

(Do Not Modify) Row Checksum

(Do Not Modify) Modified On

Account Preferred Name

CES Client ID

Active

Parent Account

d0c8a61c-3767-ea11-a811-000d3a31c911

9u6pj1fSsnuPA1C4xtRBwqh0e0ElV/XMFlgeXEw1uk49tBcCoWx1C9Ici2d0mEp2P0RS/sPw/361r/TB3RY2ZQ==

3/16/2020 3:39

Merit Urgent Care

64

Yes

1518

dcc8a61c-3767-ea11-a811-000d3a31c911

8ifOa6OaKCHUwn2n/zri9DL7cm51CXPRTKyjw8kO7wkEv5QmWQKwffrY8mJSF4+Jq9dkyzCiWZf5QcUaLXtrCQ==

3/17/2020 3:14

Merit ER

70

Yes

1518

33d9253f-3767-ea11-a811-000d3a31c911

MdB++yThADkFg1lvikv0m3Thzx8FoPLqDQqpiNaAXhOGA75Yv2uZExdv7YhUsu6vB6ZAfLYZ82tWlr3p16onMw==

3/16/2020 3:50

Trivent Health Care

9834

Yes

1518

Attached is the error message.

8741.Error.jpg

I greatly appreciate any help that you can provide. I am a newbie and trying out different things and going over forums. Any help in detail would be greatly appreciated.

Thanks,
Vinay 

  • Vinay Hosamane Profile Picture
    90 on at
    RE: Account Entity: Duplicate of current record already exists

    I have duplicate detection rules on CES Client ID field in Account Entity. I do not have any duplication for Parent Account. See attachment.

    DuplicateDetectionRuleOnAccountEntity.jpg

    So this should not prevent me from updating a account record, where I am associating a child record to it's parent. A parent can have multiple children, which is my above case and have problem updating my record.

     

  • Marco.P Profile Picture
    2,405 on at
    RE: Account Entity: Duplicate of current record already exists

    Hi Vinay,

    have you tried to check your duplicate detection rules on Account Entity?

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