Dear all,
I'm reaching out to the community as our IT department can't solve the the following issue:
When we try to manually change the Qty. to Ship on a Sales Order we sometimes run in the following error:
"Status must be equal to 'Open' in Sales Header: Document Type=Order, No=xxxxxx Current Value is 'Released'
Basically it won't let us manually change the qty. to ship until we change the order status to Open.
This only happens once or twice a day and we can't figure it what could be causing this issue. Because it doesn't happen with every order we process it means that something, in a specific order must trigger it and I was hoping you would have some suggestions that we can look into.
Because i don't work in the IT department i can't share any of the coding but I was wondering if it's a familiar issue and/or you would have some things our IT department can look into.
Many thanks in advance.
