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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Micorsoft USD/CRM - XM...
Microsoft Dynamics CRM (Archived)

Micorsoft USD/CRM - XML Script Conversion to CRM Entities

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Posted on by Faran Saleem 295

Greetings all,

I have a XML Script which i am deserializing through my XAML code and using inside Microsoft USD.

But i  now i have to convert that XML Script to CRM entities. I am new to CRM therefore not much idea to how to achieve it.

Looking forward to some guidance.

Thanks.

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  • ansrikanth Profile Picture
    ansrikanth 3,115 on at

    Sorry, didn't get that.. what actually this xml contains? what do you mean by converting XML to crm entity? Can you post some sample data/xml to understand even better?

    -Srikanth

  • Faran Saleem Profile Picture
    Faran Saleem 295 on at

    Hi Srikanth,

    The XML Script is something like this,

    <?xml version="1.0" encoding="utf-8" ?>
<USDOperation	xmlns:xsi="www.w3.org/.../XMLSchema-instance"	xmlns:xsd="www.w3.org/.../XMLSchema">
  <OperationCode>CC-SLC-ST</OperationCode>
  <OperationName>Stop Lost Card</OperationName>
  <AuthorizationLevel>2</AuthorizationLevel>
  <AgentBeginScriptList>
    <AgentScripts>
      <ButtonOptions>Both</ButtonOptions>
      <AgentScript>
        <Type>Hint</Type>
        <Argument>Understand the situation before taking the required action</Argument>
      </AgentScript>
      <AgentScript>
        <Type>Script</Type>
        <Argument>Hello! [[PhoneCall.from.name]], I will help you with your stop lost card request.</Argument>
      </AgentScript>
    </AgentScripts>
  </AgentBeginScriptList>


  • Suggested answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at

    It seems like you have a custom "Agent script" generator kind of tool is there which is generating your agent script as an XML. Which you want to show it in to USD but for that you want to use regular CRM Agent scripting entities. you want to convert this XML to Agent script entities - is that the question?

    If so, you are talking about more of C#.NET & CRM code rather than USD.

    Read XML using - https://www.dotnetperls.com/xmlreader

    Create entities in CRM using - https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/org-service/sample-create-retrieve-update-delete-late-bound 

    -Srikanth

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