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Customer experience | Sales, Customer Insights,...
Suggested Answer

Form Capture can not read the formular right

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Hello there,

I have an issue with my form capture formular. On Website it looks like this:

<form id="newsletter_form"> 2 <input placeholder="Firma" type="text" name="company" class="form-input step-two" style="display:none;"> 3 <div class="dropdown dropdown--is-empty" data-v-69472a52> 4 <div class="value-container" data-v-69472a52> 5 <div class="value" data-v-69472a52>Anrede<svg></svg></div> 6 <input 7 type="text" 8 required="required" 9 autocomplete="off_this_field!%" 10 name="salutation" 11 class="form-input form-input--hidden" 12 data-v-69472a52 13 > 14 </div> 15 </div> 16 <input 17 type="email" 18 name="email" 19 style="display: 20 none" 21 > 22 23 <input placeholder="Vorname" type="text" name="first_name" required="required" class="form-input step-two"> 24 <input placeholder="Nachname" type="text" name="last_name" required="required" class="form-input step-two"> 25 <div class="checkbox-container checkbox-container--negative"> 26 <svg></svg> 27 <input type="checkbox" name="receiveNews" required="required" class="checkbox"> 28 <p class="checkbox-text">Ja, ich möchte News zu XXX und den Produkten erhalten. Die Anmeldung ist jederzeit widerrufbar. 29 <a class='checkbox-link' href='www.XXX.de/rechtliche-hinweise' target='_blank'>Datenschutzrichtlinie</a> 30 </p> 31 </div> 32 <input type="submit" value="Jetzt anmelden" class="btn btn-secondary"> 33</form>

 

But after capturing the field "Anrede" is there twice. The field email ist missing, there are 6 Fields in the form.

pastedimage1628600264316v1.png

I cleared cache, used another browser to avoid cookie Problems but this still happens. Can you please tell me, why this field ist not named "email" like in the Form above?

Thank you

Ferdinand

I have the same question (0)
  • Community Member Profile Picture
    on at

    Hi there,

    I will create a support Ticket for this case. Maybe it is a bug.

    Regards

    Ferdinand

  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi Ferdinand,

    Does the field "Anrede" created in Contact form and is there a form field mapped to the field?

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