Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

(0) Share

Report

Posted on by 2Shoes

When sending an email message to multiple segments or lists, the D365 Marketing app is sending the same email to a single contact multiple times. This happens when the contact is on multiple lists or segments. We never had this issue before switching to D365 Marketing. The other platform we were on would only send the same email once, regardless how many time the contact appeared on lists in the same email distribution job.

Is there a fix for this behaviour?

Thanks for your help!

I have the same question (0)

All responses (3)

Answers (1)

Suggested answer

Nya 29,060 on at

Like (0)

Report

RE: Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

Hi,

I guess that you are using several swimlanes in a customer journey, right?

If yes, you can set the audience of each swimlane something like the following.

It ensures that the swimlane does not handle contacts that have already been involved in other swimlanes.

Was this reply helpful? Yes No
Verified answer

Nya 29,060 on at

Like (1)

Report

RE: Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.

Was this reply helpful? Yes No
2Shoes 70 on at

Like (0)

Report

RE: Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

Thank you very much Nya. Your solution did solve our issue and is much appreciated! :)

Best Regards,

Brent

Was this reply helpful? Yes No