Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

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Posted on by 2Shoes

When sending an email message to multiple segments or lists, the D365 Marketing app is sending the same email to a single contact multiple times. This happens when the contact is on multiple lists or segments. We never had this issue before switching to D365 Marketing. The other platform we were on would only send the same email once, regardless how many time the contact appeared on lists in the same email distribution job.

Is there a fix for this behaviour?

Thanks for your help!

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2Shoes 70 on at

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RE: Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

Thank you very much Nya. Your solution did solve our issue and is much appreciated! :)

Best Regards,

Brent
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Nya 29,056 on at

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RE: Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.
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Nya 29,056 on at

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RE: Is there a way to stop D365 Marketing app from sending multiple emails to the same contact?

Hi,

I guess that you are using several swimlanes in a customer journey, right?

If yes, you can set the audience of each swimlane something like the following.

It ensures that the swimlane does not handle contacts that have already been involved in other swimlanes.