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Customer experience | Sales, Customer Insights,...
Answered

Dynamics Sales -- Business Process Error when creating a new Quote

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Posted on by 32
Hi All,
 
Does this ring any bells?
Quite abruptly all users are getting a Business Process Error message when trying to save a newly created Quote:
 
 
Log file contents:
 
Exception Message: Catch Error. One or more errors occurred.
ErrorCode: -2147220891
HexErrorCode: 0x80040265
ErrorDetails: 
    OperationStatus: 0
    SubErrorCode: -2146233088
    Plugin: 
        ExceptionFromPluginExecute: DP.D365.Main.Plugins.QuotePostOp
        ExceptionRetriable: False
        ExceptionSource: PluginExecution
        OriginalException: PluginExecution
        PluginTrace: Start plugin DP.D365.Main.Plugins.QuotePostOp
Try
QuoteHandler.CreateSharepointFolder - Start
Catch Error One or more errors occurred.
Finally
HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040265&client=platform
TraceText: 
    [DP.D365.Main: DP.D365.Main.Plugins.QuotePostOp]
    [6fa5e5a9-2b86-ef11-ac20-7c1e5261740f: DP.D365.Main.Plugins.QuotePostOp: Create of dp_quote]
    Starting sync workflow 'Lock/Unlock Status Reason', Id: 0d23836d-9ae7-ef11-9342-6045bd8c9af2
    Entering ConditionStep1_step: 
    Entering ConditionBranchStep3_step: 
    Sync workflow 'Lock/Unlock Status Reason' completed successfully
    
        
        Start plugin DP.D365.Main.Plugins.QuotePostOp
        Try
        QuoteHandler.CreateSharepointFolder - Start
        Catch Error One or more errors occurred.
        Finally
Activity Id: 9802e981-545a-4852-b010-b368edaafeff
 
Thanks for any help.
Categories:
I have the same question (0)
  • Verified answer
    Tom_Gioielli Profile Picture
    3,096 Super User 2026 Season 1 on at
    Looks like you have a plugin set to fire on creation of a Quote that is creating a folder in SharePoint, and that is where the error is occurring. Have any permissions or settings in SharePoint been modified, or maybe someone accidentally removed he Service Account from the SharePoint security or updated a library URL?
     
      Try
            QuoteHandler.CreateSharepointFolder - Start
            Catch Error One or more errors occurred.
            Finally
     
  • MF-29051904-0 Profile Picture
    32 on at
    Thank you, Tom. That got us to the right place.

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