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9,144 Hi
Very interesting issue here and I can't find any help for this one. Client had an issue with a FA Retirement and got the Return Code 17 error. Documentation on how to resolve here: http://support.microsoft.com/kb/2827044
Fixed that part of it fine, however we are left with another issue.
As part of the retirement, the user put the wrong retirement date (for the year prior) - I don't know if this is related so I will mention it. It also means we can't do a retire undo (tried it).
When she hit retire, she was asked for the code for the prior year adjustment - I am unsure whether she provided the code. Then the error message came up.
The asset retired, but if you do the FA to GL posting, it has resulted in an unbalanced entry. It seems the out of balance relates to the prior year movement. On the surface, it seems like we need to add an entry to a table somewhere. Anyone with any ideas on this one?
I will probably need to log with MS Support, but wanted to start the thread anyway - it will be useful to have any final resolution here as well.
Cheers
Heather
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