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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Power Automate Connector
Customer experience | Sales, Customer Insights,...
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Power Automate Connector

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Posted on by Community Member Microsoft Employee

Hi there,

We have set up some Power Automate flows to 'transport' data from Customer Insights and write it back to the Dynamics CRM environment we are connecting to.

How this works is we get items from a segment in Customer Insights and then perform some checks before getting a CRM record and then updating it.

It works but upon closer investigation it seems we are hitting a 100 row limit when getting the items from the segment in CI.

To overcome this, we have tried a paging loop to get 100 records at a time but this doesn't work.

Can anyone please offer some guidance here on whether there is a bug and what we could do to overcome it?

Much appreciated!

Kind regards,

Halen

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Power Automate Connector

    Hi Protim,

    Thanks for getting back to me.

    We investigated the issue further and it didn't seem to be a throttling limit rather a pagination issue in the flow itself.

    So we were not effectively iterating through the entity once we got the items from CI.

    Kind regards,

    Halen

  • Jimsmiths Profile Picture
    Jimsmiths 20 on at
    RE: Power Automate Connector
    [quote user="Protim Choudhary"]

    Hi Halen,

    Thank you for your query.

    There is a Throttling limit of 100 API calls per 60 Secs for Customer Insight connector on Power Automate and I believe you are hitting that limit for the 100 rows.

    docs.microsoft.com/.../

    You can consider the nested flow approach to have a workaround for this limitation,

    flow.microsoft.com/.../

    docs.microsoft.com/.../call-child-flows

    [/quote]

    Automatic Power Inc provides power generation equipment. The Company manufactures lanterns, rotating beacons, radar equipment, fog signals, enclosures, .. can i use same thing at my lil peep store?

  • Suggested answer
    protc Profile Picture
    protc on at
    RE: Power Automate Connector

    Hi Halen,

    Thank you for your query.

    There is a Throttling limit of 100 API calls per 60 Secs for Customer Insight connector on Power Automate and I believe you are hitting that limit for the 100 rows.

    docs.microsoft.com/.../

    You can consider the nested flow approach to have a workaround for this limitation,

    flow.microsoft.com/.../

    docs.microsoft.com/.../call-child-flows

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