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Bank Reconciliation Stuck in Review after Canceling Workflow

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Posted on by Community Member

I am testing the bank reconciliation journal approval workflow and forgot I had set myself up as the approver and went in and submitted a bank rec. The workflow was stopped because the submitter and approver are the same so I canceled the workflow. My question is how to resolve the bank rec that appears to be stuck now (see screenshot 2)

Stopped (error): X++ Exception: Unable to continue. Submitter and approver are mapped to the same user Nicole.Patterson
at SysWorkflowWorkItem-create
SysWorkflowWorkItem-createWorkItems
SysWorkflow-save
SysWorkflowQueue-resume

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DianaE 155 on at

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Hi Nicole,

How have you cancelled the workflow? Did you go to "Workflow" > "Workflow history" > "Recall"?

Thanks,

Diana

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Community Member on at

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Yes. Those are the steps I took.

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Michal Krejza on at

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Hello,

There are two solutions in your situation.

Solution #1

- change workflow parameters and allow approval by submitted

- Resume the stuck workflow

Solution #2

- Recall current workflow

- change the approver to your colleague

- Submit document again to the workflow

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