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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / One Credit Note ID can...
Microsoft Dynamics AX (Archived)

One Credit Note ID can be used to issue two separate credit notes

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Posted on by Haseebsyed87 28

Hi

i want to if we make one credit note request for same customer by selecting three different invoices with credit amount then is it possible to issue three separate credit note for these three invoices by using same credit note ID.

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  • Verified answer
    Satish Panwar Profile Picture
    Satish Panwar 14,671 Moderator on at

    Hi Haseebsyed87,

    One credit note id can be used to issue one credit note only. Here are your options:

    1. Three credit notes -  Posted individually results in 3 different credit note id's.

    2. Three credit notes - Posted together, results in single credit note and single credit note id.

    It doesn't make sense to use same credit note id and have different data underneath. Credit note id is primary in nature and will represent the uniqueness of data it holds underneath.

    Thanks,

    Satish Panwar

    Please take time to click 'Yes' against the answers that help you guide in right direction to help other community members.

  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Haseebsyed87,

    You could create a single new sales order and copy lines from other already invoiced sales order into it - with opposite signs - to create a single credit note.

    I personally like to have 1 credit note for each sales order and do not like to consolidate because your customer might find it difficult figuring out how the consolidated credit lines might fit to the original sales orders.

    Might be confusing for some.

    Best regards,

    Ludwig

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