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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / All options for CRM in...
Microsoft Dynamics CRM (Archived)

All options for CRM in Outlook are grayed out.

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Posted on by Community Member

I have a single user where every CRM option in Outlook is grayed out. The whole CRM ribbon is grayed out.

I have been able to log on through IE. I have also verified that the security role has Sync to Outlook permission.

Thanks,

Gary

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I have the same question (0)
  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    as this is one user , is the same user facing this isue if login from the other system. Or if the other user who is not facing this issue can login into the effected system and verify if he is facing the same behvaior or not

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    I went on the user's machine and logged in through the online portal. I then closed Outlook and tried reconfiguring the Outlook client and I received an error when I tried to test the connection. I retyped in the users password three times and recived the same error, even though I had just used the credentials online.

    I also verifed the date and time to be correct on the machine.

    Thanks,

    Gary

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    So you are facing the issue while configutaion but the effected user can configure the CRM outlook client on the same machine without any issue and he is facing the issue " All options for CRM in Outlook are grayed out" after the sucessful configuratio of the CRM 2011 Outlook client. is that corrcet ? and

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    No, I cannot configure the Outlook client because it doesn't accept the credentials entered. I have tried the users and my user/password and neither of them work in Outlook. They both work with the Online version.

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Thats expalins the actul issue, there are some issues with the configutaion of the CRM outlook client and that is whay you were unbale to see the All options for CRM in Outlook are grayed out when it was configured for the user(actully it was not) so please share the configuration log while configuring the CRM 2011 outlook client and will see what is happening

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    Here is a copy of the log....

    15:09:59|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 2/20/2013 3:09:59 PM ===

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize

    15:09:59|   Info| Client Configuration Wizard Version      : 5.0.9690.3233

    15:09:59|   Info| Client Configuration Wizard LanguageID   : 1033

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    15:09:59|   Info| Query all rows in profile table

    15:09:59|   Info| Outlook is  initialized

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    15:09:59|   Info| Client Configuration Wizard Running Mode : Normal

    15:09:59|   Info| Configuration file Type : OnPremise.

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile

    15:09:59|   Info| Logon mapi store

    15:09:59|   Info| Logon admin service

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    15:09:59|   Info| Query all rows in msg service table

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    15:09:59|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    15:09:59|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    15:10:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    15:10:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    15:10:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    15:10:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    15:10:55|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status:

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      --- End of inner exception stack trace ---

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    15:10:55|  Error| Error connecting to URL: dev.crm.dynamics.com/.../Discovery.svc Exception: System.NullReferenceException: Object reference not set to an instance of an object.

      at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)

      at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    15:11:13|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status:

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.LogonOrgId(String policy, String partner, LOGON_FLAG logonFlag)

      at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      --- End of inner exception stack trace ---

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.RetrieveUserCredentialsAndSignIn(Uri endPoint, Credential credentials, Form parentWindow, Boolean retryOnError, IClientOrganizationContext context)

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    15:11:13|  Error| Error connecting to URL: dev.crm.dynamics.com/.../Discovery.svc Exception: System.NullReferenceException: Object reference not set to an instance of an object.

      at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Initialize(String environment)

      at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()

      at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

      at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

      at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    15:10:55|  Error| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status:

    Please delete all the credentials from the Manage your Credentials into the Control Penal of that client machine and then try doing this configuration again.

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    Thanks for the reply!!

    I deleted all of the credantials that pertained to CRM and I had the same problem.

  • AA-22040756-0 Profile Picture
    AA-22040756-0 on at

    Hi Gary,

    Try the following:

    1.- Uninstall the Windows Live essentials 2011.

    2.- Install Windows Live id sign assistant 6.5 www.microsoft.com/.../details.aspx

    Then try again and see if the issue persists.

  • Community Member Profile Picture
    Community Member on at

    This also did not work. All I can think of now is to open a ticket with Microsoft.

    Thanks for the help!!

    Gary

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