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HI
A Sales packing Slip and invoice made for a sales order .
the packing slip contained more items than its Received .
A credit note was made for this items and posted, the issue was VAT was not calculated .
How can this credit note be reversed ?
Good morning Mohamed,
Just wanted to follow up on that issue here and ask if you have been able getting your issue resolved in the meantime?
Would be great if you could keep us updated if there is anything else the community can help you with.
Best regards,
Ludwig
Hello Mohamed,
Have you tried following the instructions that Andre shared?
If so, have you been able to get your issue resolved or do you need any other help from the community?
Best regards,
Ludwig
Hi Mohamed,
You can create a reversing invoice (positive quantity) and post it without the VAT as well.
Then "receive" again and ensure the VAT fields are filled before creating the credit note.
Test this in a separate environment first and ensure you check the cost price effects. I don't know what costing method you are using, so can't suggest exactly what to do.
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