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Has anyone ever experienced an out of balance error with cash manager and GL? I have never used Cash Manager or Bank reconciliation for these types of transactions. This is my second week at a new organization. At first glance, it appears that there is a duplicate entry or that someone has entered this in the wrong period. I'm truly at a loss in that the employee is saying we can't move to the next month. How can we work around or correct this issue?
Currently the bank reconciliation detail report is giving the following exception:
Statement to GL Exceptions
Recorded in CA but not GL
Less Deposits
000103 6/24/2016 6/24/2016 06-16 AR PA Deposit $50,000.00
Recorded in GL but not CA
Plus Deposit
000101 7/13/2016 7/13/2016 06-16 AR CS Deposit $50,000.00
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Hi nturner20005
First, you need to check which transaction is correct GL or CA. If transaction in CA is correct and transaction in GL still in unpost status you need to adjust perpost, transaction date of batch in GL same with CA. If transaction in GL was already posted status you need to input new transaction with same perpost and transaction date to reverse wrong transaction and input another correct transaction same CA transaction. If the GL transaction is correct you need to do the same way in CA module to reverse wrong transaction and input new correct transaction same GL.
Hope this help
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