Unable to see my certifications in MS Learning

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Posted on by Akbar Pasha

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Hi All,

Not sure this is the right forum to ask this.

I completed almost 5 MS certifications , initially I used professional email account, but later I disassociated and associated my personnel email account , same I used for few certifications.

But now I am not able to see any certifications/transcripts using personnel and professional email accounts.

Please let me know whom I need to contact or send an email to get this sorted.

Regards,

Akbar

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Verified answer

Kevin Xia Microsoft Employee on at

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Unable to see my certifications in MS Learning

Hi,

You can refer to this old thread and try to take the steps of other consultants to solve the problem: Certifications are not showing in my account - Training, Certification, and Program Support (microsoft.com).
You can ask questions in this forum: Results in Microsoft Credentials - Training, Certification, and Program Support. Or you can refer to this document for more information on how to contact support: Credentials support | Microsoft Learn.

Best regards,

Kevin
Suggested answer

Mohamed Amine Mahmoudi 17,714 Super User 2025 Season 1 on at

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Unable to see my certifications in MS Learning

Hi @Akbar,

You must conact the support team of MS certification.

https://learn.microsoft.com/en-us/credentials/support/help

Best regards,

Mohamed Amine MAHMOUDI