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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Form submiss...
Customer experience | Sales, Customer Insights,...
Answered

Marketing Form submission behavior settings not working

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Posted on by slewislbmc 42

Hello all -

We have set up a new subscription center form to handle contacts who want to unsubscribe from all communications. Here is a screen shot of my submission behavior settings under the Summary tab:

pastedimage1591717677138v1.png

When testing, the submission message is still displaying the old success message and also not re-directing.

pastedimage1591717809289v2.png

I even updated the settings on the related marketing form page under form hosting even though we are not embedding externally with same results. I do not see any setting of this type on the related marketing page. The form itself is working as expected as far as updating contacts appropriately, I just can't get these settings to take. Any ideas on what I'm missing?

  • skycengineer Profile Picture
    skycengineer on at
    Marketing Form submission behavior settings not working
     
    Thank you so much Cloflymao , I fixed as you said and that worked.
  • slewislbmc Profile Picture
    slewislbmc 42 on at
    RE: Marketing Form submission behavior settings not working

    Awesome, thank you so much Clofty! I made the changes on the marketing PAGE as suggested, and that worked. I appreciate the guidance.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Marketing Form submission behavior settings not working

    Hi slewislbmc,

    It seems that both your marketing form and marketing page are hosted on Portal? Thus the form is part of page.

    If so, please also check settings in Properties tab when you're adding a form as element to marketing page.

    https://docs.microsoft.com/en-us/dynamics365/marketing/content-blocks-reference#the-form-element-for-marketing-pages

    4744.JPG

    I havn't portal thus I couldn't test whether it could work, but from my experience, settings in form page(under Form hosting tab) will only take effect when we are using embedded form.

    So I think setting in Properties tab shall work for you.

    Regards,

    Clofly

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