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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Preferencecenter and C...
Customer experience | Sales, Customer Insights,...
Answered

Preferencecenter and Company Address from Compliance profile can't be linked in Email

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Posted on by CK-10101432-0 10
Hi!
We have a compliance profile that includes:
Company address (this should be shown in the footer of the mail)
Preference center (this is what the unsubscribe link should direct to)
We can reference the company address through personalization like this:
Compliance / Company Address, and it is displayed in the email using the parameter {{CompanyAddress}}.
The unsubscribe link directs to the URL {{Preferencecenter}}.
However, both values are never shown in the email. The unsubscribe feature does not work, and the company address is never displayed.
Changing the original default profile is not effective....
 
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  • Verified answer
    jwcpc Profile Picture
    jwcpc 274 on at
    Preferencecenter and Company Address from Compliance profile can't be linked in Email
    is this in a live campaign? I know those values don't get populated within test emails unless you add values in the preview section:
     
     
    It is very odd that you have to add values in here even for a test. Surely you'd want to see what is coming through as if it's a live version. Yet another part of a flawed email editor experience.

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