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Hi,
I am struggling a bit with BCC emails, and I am not sure if the reason is the workaround or a misunderstanding on my part. It is a known "feature" that the email router will not track emails that are BCC-ed in CRM, and instead just log a warning like this: "#35241 - The recipients for the email message with subject "TEST #10" in mailbox queue_test_1@contoso.com did not match any known records."
The workaround is to create an Exchange rule that redirects the email when received to the same mailbox. This is like a forward, but the sender's address is kept so it is just redirected, hence the naming. See workaround here: http://hanslinder.cinteros.se/2012/07/email-router-not-promoting-bcc-emails.html.
I have not managed to get this working. When I set up this rule in Outlook for the targeted account, the email is indeed redirected, but there is nothing in the "to" field and the email looks mostly identical to the original. There is no queue address, so it still cannot be tracked. Any suggestions are welcome, this "feature" is killing me.
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I have the same question (0)You need to get the Outlook rule to do more than just send it to you.
You will need the rule to also perform a custom action [ refer: support.office.com/.../Create-custom-actions-rules-6ccdd9a9-65e5-4356-925f-a6a29a7df71b ] or more likely run a script to modify the email content [refer: support.microsoft.com/.../306108 ]
If you want to e.g. change the subject to include 'BCC: ' this link might help you: www.slipstick.com/.../run-script-rule-change-subject-message
If you want to send another template message in this instance this link may help: www.slipstick.com/.../send-a-new-message-when-a-message-arrives
Let us know how you get on.
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