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Marketing email credit error

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Posted on by Alejandra Cazares

Hello, does anyone know why this warning is coming out
'We are unable to get your email credit information for this month. Contact the administrator. '
And I check the quota limit in the advanced configuration and it does not mark any problem

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Aga M on at

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RE: Marketing email credit error

Hi Alejandra,

Thank you for sharing the issue and I'm happy all is good now.
In the future, if such a problem reoccurs, could you please create a support ticket (sharing your organization and customer journey IDs)? We will be able to investigate your case in detail then and fix.

Best Regards,
Aga
cloflyMao 25,198 on at

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RE: Marketing email credit error

Hi Alejandra,

I agree with you, it might be caused by network latency of some back-end services.

Anyway, it is very glad that the everything goes well again. :D

Regards,

Clofly
Alejandra Cazares 15 on at

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RE: Marketing email credit error

Hi CloFly, it was show in customer journey. i refreshed and check the cuota information card and

there was no problem with the quota limit.

After an hour and a half it didn´t show more this warning and i could start the journy. It was rare,

i thought that could be something about the bill but no.
cloflyMao 25,198 on at

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RE: Marketing email credit error

Hi Alejandra,

Where did the warning come out?

In Get started page, will Quota information card work if you refresh it?

Regards,

Clofly