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Customer experience | Sales, Customer Insights,...
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Marketing email credit error

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Posted on by 15
Hello, does anyone know why this warning is coming out
'We are unable to get your email credit information for this month. Contact the administrator. '
And I check the quota limit in the advanced configuration and it does not mark any problem
I have the same question (0)
  • cloflyMao Profile Picture
    25,210 on at

    Hi Alejandra,

    Where did the warning come out?

    In Get started page, will Quota information card work if you refresh it?

    pastedimage1608275784189v1.png

    Regards,

    Clofly

  • Alejandra Cazares Profile Picture
    15 on at

    Hi CloFly, it was show in customer journey. i refreshed and check the cuota information card  and

    there was no problem with the quota limit.

    After an hour and a half it didn´t  show more this warning and i could start the journy. It was rare,

    i thought that could be something about the bill but no.

  • cloflyMao Profile Picture
    25,210 on at

    Hi Alejandra,

    I agree with you, it might be caused by network latency of some back-end services.

    Anyway, it is very glad that the everything goes well again. :D

    Regards,

    Clofly

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi Alejandra,

    Thank you for sharing the issue and I'm happy all is good now.
    In the future, if such a problem reoccurs, could you please create a support ticket (sharing your organization and customer journey IDs)? We will be able to investigate your case in detail then and fix.

    Best Regards,
    Aga

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