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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 On Premise &q...
Microsoft Dynamics CRM (Archived)

CRM 2016 On Premise "Reply in Outlook" is no longer working for some users

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Posted on by gordonj 255

A user has reported that when he opens an Email from a Case and then clicks the "Reply in Outlook", the new Outlook email does not contain the email conversation history present in the CRM email record.

He is using Chrome.  In IE and Edge the button does not seem to function at all.

Another user logged in and has the same issue.

The PC is a new one which is built by out IT department.  I wondered if this was being caused by the firewall, group policy, script restriction or some other configuration setting.

I just tried on my PC and in Chrome I get a GUID in the body of my email.  My PC is a relatively new one so may have similar restrictive settings.  All the users gets is a string of text which says something like "==== Original Mesaage =====" and nothing else.

Any ideas for a solution?

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  • Community Member Profile Picture
    Community Member on at
    RE: CRM 2016 On Premise "Reply in Outlook" is no longer working for some users

    Nice comments and you believe in free steam money for joy.

  • Verified answer
    gordonj Profile Picture
    gordonj 255 on at
    RE: CRM 2016 On Premise "Reply in Outlook" is no longer working for some users

    I am an idiot.  This was some legacy custom development.  I wondered why no-one seemed to know what I was talking about.

  • gordonj Profile Picture
    gordonj 255 on at
    RE: CRM 2016 On Premise "Reply in Outlook" is no longer working for some users

    Anyone??

    Is this a problem on the browser side or with Outlook?

    Is there a disparity in versions that renders this incompatible (CRM 2016 with MS Office Pro Plus 2016)?

    Has this feature been deprecated or broken?

    Do I need to turn something on in the browser or Outlook?

    As mentioned, on my PC, I get a GUID in the body of the email representing the Id of the email I am replying to.  Completely useless.

  • gordonj Profile Picture
    gordonj 255 on at
    RE: CRM 2016 On Premise "Reply in Outlook" is no longer working for some users

    I can confirm that my GUID is the Id of the email record whcih is being replied to.

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