Hi,
I found that a case can be added to queue in 2 ways using a system workflow - "AddtoQueue" OOB action and "Create - QueueItem".
Can any one explain me the difference between them.
Hi,
I found that a case can be added to queue in 2 ways using a system workflow - "AddtoQueue" OOB action and "Create - QueueItem".
Can any one explain me the difference between them.
There is no specific 'background' check - the only one is that you cannot put the same record in the queue twice.
However, you can always write your custom checks.
Yes, AddToQueue is triggered when a queue item is created.
Hi Prateek
Is any background check performed for existing queue item for a particular case if i give "create queue item" in workflow?
And if exists is that automatically triggering "AddtoQueue"?
Hi Priya,
Functionality-wise it is pretty much the same.
However, when an item is moved for the first time to a queue then both AddtoQueue and Create get triggered.
If you are moving an item from one queue to another then only AddToQueue is triggered.
Thanks,
Prateek
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