Hello,
I have 1 end users/client install in which the standard GP Smartlist is not returning data.
Does anyone know how I can resolve this?
Thanks!
Donnette
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We had a similar problem. Logging out of GP and logging back in fixed it.
[quote user="Donnette"]
Hello,
I have 1 end users/client install in which the standard GP Smartlist is not returning data.
Does anyone know how I can resolve this?
Thanks!
Donnette
[/quote]
We also use Sonicwall GVPN and have been having several issues with dropped connections and lag. We are looking at an alternative VPN client.
Hi Jonathan,
No I have not. I've suggested to the Sys Admin to change VPN Clients if possible unless they want to pursue the topic with Sonic,
Thank you for responding Jonathan, Your lead helped us find the problem. This one had me baffled.
Donnette
Hi Donnette,
Thanks for that information. From the Dynamics GP side we don't test with programs like Sonic Wall so we wouldn't be able to work further on this. Have you contacted them to see what in their application could be causing this?
We have found that if we launch the Sonic Wall VPN client and left it running in the background, the reports would execute to their correct end.
This is a workaround not a solution.
Are they trying to run the SmartList over VPN (Sonic Wall)? or are they on-premise when attempting to run the SmartList?
Hi Donnette,
Sorry, I am not sure what you mean? You uninstalled the SonicWALL VPN Client? And the did or did not fix the SmartList issue?
Hi Victoria,
The uninstall was preformed locally and then via VPN. Each resulted in the Smartlist problem not resolving.
Thank you,
Donnette
Hi Jonathan,
There may be more than one 'Sonic Wall' software, I am not sure. The one we've been mentioning in this thread is the SonicWALL Global VPN Client, which is a client to allow connecting to a VPN using a SonicWALL firewall. This is typically not something that is optional - for example, if I am GP customer working at home and want to connect to my company network, I may have to use this VPN client to connect to the network, only then will I be able to RPD into a terminal server or my work computer to use GP. SonicWALL was recently acquired by Dell.
I would be curious to find out if the people who were helped by uninstalling this were actually connecting to GP using the SonicWALL VPN client (and if so, what did they switch to), or if they just happened to have it installed, or if they were running GP locally on their network, while using the VPN client to connect to another network. All of those things could make a big difference. I typically have the service for the SonicWALL VPN stopped if I am not using it. However, I have also successfully used it to connect to client networks and access their GP.
The issue we are seeing is that a user will run a Smartlist which should say return 1,000 results but stops at say 87. Next time they run the Smartlist it may return 102 results.
We haven't dove too deep into this because it isn't something from the support side we know too much about. I wish I could provide more information but unfortunately that is all we have at this point.
This may be a setting in this software that has been correctly configured on your clients Victoria which doesn't cause this issue.
It may help if you guys explain what exactly this software does or any additional information you have on it. I would love to get a KB wrote up on this if we can understand the cause better.
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