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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Third-party shipping a...
Microsoft Dynamics AX (Archived)

Third-party shipping address not populating to SO for one customer

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Posted on by SergiPB 587

Hi all,

For only one customer, I am not getting the Third-party shipping address on the address tab in the SO to populate from the customer record third party address type. On the cust record the address is set up as the other customers with the purpose as third party and the Terms/Mode of Delivery are set the same as a working customer.

I compared  the customer record that is not working to a working customer and there are no differences in the setup or address types.

Hotfix KB2923904 has been applied it but this appeared to be only for the sales line.  

I am running out of things to check on this any help would be appreciated.

Thanks

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I have the same question (0)
  • Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at

    Hello,

    i dont have a real solution for this behavior but you can try to remove the Customer and create a new one if no related transactions are posted to.

    you can also verify the SO Header and compare it to another working SO

  • Otavio Anaga Profile Picture
    Otavio Anaga 216 on at

    See if the record is valid!

    The address have timestamp validation, then see if the values of fromDate and ToDate have a valid range!

    If the address is imported through an integration, these fields could have null values too, causing problems to the timestamp validation.

    I hope that I helped you! Good luck!

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