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Sales Order Posting Error: Account Number must have a value in Sales Header...

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Posted on by KAY15

I am trying to post and ship a Sales Order. When I try to post, I get the following error:

Account Number must have a value in Sales Header: Document Type=Order, No.=S000088617. It cannot be zero or empty.

Can you help me understand where to put the missing Account Number?

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Binesh 7,887 on at

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It looks like some customization has been done on that database or else you might have installed some extensions which has testfield validation.

Share your screenshot of Orders as well as any extensions which is part of orders, so that we can check.

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tanya07 1,638 on at

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This seems to be mandatory field in your customization before posting the sales order, please share the snapshot of SO.

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Dirk Microsoft Employee on at

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Hi,

If you can reproduce this in an unchanged database (no modification) then please report this to Microsoft in a service request (with the steps we have to take in to order to get the same result / same error message).
If you are a customer please reach out to your partner and ask your partner to create this service request for you.
If you are a partner you can create a service request yourself.

Thanks

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KAY15 50 on at

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Craig Greitzer 5 on at

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I had the same problem. Check the payment method for that customer. If its "CREDITCARD" its probably expecting an account number from Chargelogic payments. Once I changed the terms to check or something else, I was able to post.

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