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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to change password...
Microsoft Dynamics CRM (Archived)

How to change password in CRM when you only have a CRM license?

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Posted on by Community Member

Hi, 

We have some users that have only a CRM license without a mail license in Office365 and we can't find a way for them to change their temporary password (or changing password at all)

How do they change passwords?

Br

Per Ohlsson

FlexLink AB

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  • Suggested answer
    Daniel Wikell Profile Picture
    Daniel Wikell 2,360 on at

    Are the users able to access the online portal through portal.microsoftonline.com still? They should be able to change the password from there since that portal covers more than just the Office365 mail services.

  • Community Member Profile Picture
    Community Member on at

    Hello PerO:

    If they have a user ID they should be able to reset their password.

    This can be done at your sign in page. There should be something like

    Can't access your account, have them click that and they will be able to reset their password.

  • Community Member Profile Picture
    Community Member on at

    Hi

    Yes, they can access the portal but there is no "Change Password" if you not have any email account in Office 365.

    I did some more googling and found how to do it.

    If you go to portal.office.com/EditProfile15.aspx  you can change the password.

    Sad that their is no link to that page :-(

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