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I found the solution for my 3rd point. The corresponding records shoud be deleted from 2 tables in DYNAMICS database. See the below SQL Query to rectify the 3rd point:
delete from SLB10400 where GoTo_Description='Sales Inquiry'
delete from ASIEXP60 where ASI_Favorite_Dict_ID=3830 and ASI_Favorite_Type=14
Regards,
Vijay
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