Microsoft Dynamics CRM (Archived)

Send Email from Custom workflow.

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Posted on by Ashutosh9

Hi ,

I want to send email from my custom workflow.

I am using below code for from address of email.

ActivityParty fromParty = new ActivityParty();

fromParty.PartyId = new EntityReference(SystemUser.EntityLogicalName, loggedinUser);

This code works on my local environment, but when I deploy code then this not works. because from address is not allowed to send the email.

There is a queue which is set for email send address. But, I don't know How to retrieve queue from my C# code.

I want to do something like

ActivityParty fromParty = new ActivityParty();

fromParty.PartyId = new EntityReference(queue.EntityLogicalName, queue1); //queue1 is a queue(don't know how to retirive it)

Please share any sample code.

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Community Member on at

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Hello Ashutosh,

Here is an example:

stackoverflow.com/.../how-does-one-find-the-id-of-a-queue-in-microsoft-crm-2011

string fetchXml = @"<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>

<entity name='queue'>

<attribute name='name' />

<attribute name='emailaddress' />

<attribute name='queueid' />

<order attribute='name' descending='false' />

<filter type='and'>

<condition attribute='name' operator='eq' value='{0}' />

</filter>

</entity>

</fetch>";

EntityCollection result = service.RetrieveMultiple(new FetchExpression(String.format(fetchXml, queueName)));

var myQueue = (Queue)result.Entities[0];

Console.WriteLine(myQueye.Id);

Cheers!

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Ashutosh9 on at

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Hi Pedro Pisco,

Thank you for the reply. I am able to get queued. But when I pass this queueid I got "

System.NullReferenceException: Object reference not set to an instance of an object." this exception.

Below is my code I am trying to send email

string queueName = "Business Sales Operations";
string fetchXml = @"<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>
<entity name='queue'>
<attribute name='name' />
<attribute name='emailaddress' />
<attribute name='queueid' />
<order attribute='name' descending='false' />
<filter type='and'>
<condition attribute='name' operator='eq' value='{0}' />
</filter>
</entity>
</fetch>";

EntityCollection result = service.RetrieveMultiple(new FetchExpression(String.Format(fetchXml, queueName)));
var myQueue = (Queue)result.Entities[0];
tracingService.Trace("My queue ID " + myQueue.Id);

// Create Email
Email email = new Email();

// Set the from user of the email to Logged in user
ActivityParty fromParty = new ActivityParty();
fromParty.PartyId = new EntityReference(SystemUser.EntityLogicalName, loggedinUser); //loggedinUser myQueue.Id
tracingService.Trace("fromParty.PartyId " + fromParty.PartyId.ToString());

string subject = string.Empty;
string description = string.Empty;

GetEmailData(caseStatus, out subject, out description, caseEntity, tracingService);

email.Subject = subject;
email.Description = description;

List<ActivityParty> lstTo = new List<ActivityParty>();
//List<ActivityParty> lstFrom = new List<ActivityParty>();

//var fromActivityParty = new ActivityParty();
//fromActivityParty.AddressUsed = "emailid@microsoft.com";
//lstFrom.Add(fromActivityParty);
//tracingService.Trace("Added " + "emailid@microsoft.com");

if (!string.IsNullOrEmpty(toEmailfield))
{
if (toEmailfield.Contains(','))
{
string[] emailAddresses = toEmailfield.Split(',');

foreach (string emailAddress in emailAddresses)
{
var toActivityParty = new ActivityParty();
toActivityParty.AddressUsed = emailAddress;
lstTo.Add(toActivityParty);
}
}
else
{
var toActivityParty = new ActivityParty();
toActivityParty.AddressUsed = toEmailfield;
lstTo.Add(toActivityParty);
}
}
// Add To, Cc and From users to email
email.From = new[] { fromParty }; //fromParty fromActivityParty
email.To = lstTo;
//email.Cc = lstTo;

// Set the case regarding
email.RegardingObjectId = new EntityReference(Incident.EntityLogicalName, caseEntity.Id);

// Create email
Guid emailId = service.Create(email); //This line is throwing exception.

SendEmailRequest sendRequest = new SendEmailRequest();
sendRequest.EmailId = emailId;
sendRequest.TrackingToken = string.Empty;
sendRequest.IssueSend = true;
tracingService.Trace("4");
// Send the email message.
service.Execute(sendRequest);
tracingService.Trace("5");

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Suggested answer

TNS 1,197 on at

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Hi,

Try your fetch xml like this:

string queueName = "Business Sales Operations";

string fetchXml = @"<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>

<entity name='queue'>

<attribute name='name' />

<attribute name='emailaddress' />

<attribute name='queueid' />

<order attribute='name' descending='false' />

<filter type='and'>

<condition attribute='name' operator='eq' value='"+queueName+@"' />

</filter>

</entity>

</fetch>";

and if you want to use value = '{0}' like this then you can do it like:

string queueName = "Business Sales Operations";

string fetchXml = String.Format(@"<fetch version='1.0' output-format='xml-platform' mapping='logical' distinct='false'>

<entity name='queue'>

<attribute name='name' />

<attribute name='emailaddress' />

<attribute name='queueid' />

<order attribute='name' descending='false' />

<filter type='and'>

<condition attribute='name' operator='eq' value= '{0}' />

</filter>

</entity>

</fetch>,queueName)";

Thanks!

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Hi Ashutosh,

As far as i can see on your code, i believe you want to set the queue Id on the From Party, however looks like it is not being set, you are still using the SystemUser entity.

ActivityParty fromParty = new ActivityParty();
fromParty.PartyId = new EntityReference(SystemUser.EntityLogicalName, loggedinUser);

You should do something like this:

ActivityParty fromParty = new ActivityParty();
fromParty.PartyId = new EntityReference(Queue.EntityLogicalName, myQueue.Id);

Cheers!

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