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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Email fails from custo...
Microsoft Dynamics GP (Archived)

Email fails from customer card

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Posted on by Community Member

I have one user, that is not able to email customers from their emails in the customer card. I have tried to setting her up with a new user id and email. Made sure that her access was allowed. No matter what she does, she is not able to send the email. She keeps getting an error message "An error has occurred." I reviewed the customer card, and looked at the setting of the other customer cards. I have asked for help in many more forums, but have not had any luck. Has anyone seen this scenario before?

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  • Community Member Profile Picture
    Community Member on at
    RE: Email fails from customer card

    That way works. But it is a time consuming process.

  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Email fails from customer card

    Try to send a print to pdf, and then from pdf, send it to email by clicking on the envelope and see what happens

  • Community Member Profile Picture
    Community Member on at
    RE: Email fails from customer card

    Yes. The user used her old email first. Failed. I then set her up with a new email, and logged her other out of outlook. Added the new email, and ran the test again. Failed.

  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Email fails from customer card

    Do you have user who is able to send email? GP does require outlook to send the emails and that user must be setup on that machine for outlook client

  • Community Member Profile Picture
    Community Member on at
    RE: Email fails from customer card

    I opened the logs. I ran two test on the work station as well as another. The user is still not able to send out the email. I then tried it with the SA user. Reviewed both dexsql.log files. It is not showing any king of error. Or at least what I can ready.

  • Rosemary Profile Picture
    Rosemary 4 on at
    RE: Email fails from customer card

    Hi,

    If you are able to re-create the error message and run the dexsql.log file, it may point to what is causing the error.

    Verify that the settings are the same on the respective machines. Maybe she can try sending the email with her GP profile from a machine that is working.

    This would eliminate Outlook or Adobe.

    Regards,

    Rosemary

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