Cash Receipts did not post and is not in Batch Recovery

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Posted on by Community Member Microsoft Employee

I am the self taught sa of our GP 10. A user entered a cash receipt but it did not post to the general ledger or appear in batch recovery. I would love help before i plunge in and make matters worse.

Anyand all help will be greatfully accepted

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Community Member Microsoft Employee on at

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RE: Cash Receipts did not post and is not in Batch Recovery

Sure thing and glad to help!

What I would do is log into GP and go to Financials >> Transactions >> Series Post.

This Series Post window should give you an overview of everything that is not yet posted in the Financials module.

If the batch is in there, then you should be able to mark the check box next to it and click Post.

If the batch is not in there, and you are sure it was posted successfully in Receivables then I would double check your Batch Recovery. If you cannot find it, it is possible that it did not post to the GL and someone deleted just the GL side which I have also seen before. In this case, someone should make up for the deletion of the batch with a journal entry for the same amounts on the same date.

Let me know if this helps or if you have any other questions.

Thanks,

Adam
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RE: Cash Receipts did not post and is not in Batch Recovery

it helps because someone answered and its great to know you're not alone. Now, what do I do about it? How do i chack what is unposted in the GL. Greanted I shouldn't be allowed out on my own in the GP server, but I'm the best we've got and thank you so much for the response.
Community Member Microsoft Employee on at

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RE: Cash Receipts did not post and is not in Batch Recovery

Hi Michael,

I have run into this before and it is usually caused by the batch posting in RM but not in the GL and you can find the batch in the GL as unposted. Sometimes this can happen if someone has accidentally set that transaction to only post to the GL and not through the GL.

I hope this helps,

Adam