Customer open transactions report empty although open transactions exist

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Posted on by Mario J.

Hello everybody,

I am facing a problem with the Customer open transactions report. I want to create the report including two customers which i am 100% sure got some open transactions. I am able to find the open transactions through the customer and they are also displayed on the Balance list, but when I am trying to create the open transactions report the report says "There is no data available".

How could I solve this problem. This happens only with those two particular customers. When I chose other customers it works perfectly fine, so the error does not come from the report or the "Select".

Thank you in advance!

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Mario J. 94 on at

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RE: Customer open transactions report empty although open transactions exist

Hi Charlotte,

thanks for your reply!

The problem was solved by itself, today the data displayed in the Open transaction list without changing anything.

Also thank's for your tip. This will help me a lot!

Best regards,

Mario
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Charlotte X on at

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RE: Customer open transactions report empty although open transactions exist

Hi Mario,

Please check the data source first. If you are a developer, you can learn more about where the data on a report comes from by using the following procedure.

Open the AOT.

Locate the report in the SSRS Reports\Reports node.

Right-click the report and click Add-Ins > Cross-reference > Using (instant view).

Best Regards,

Charlotte