Issues with receiving emails from Gmail onto CRM

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I set up CRM so that emails can be sent from CRM directly to Gmail and this works perfectly. However when I try to send emails from an arbitrary Gmail account back to the CRM user, they are not shown as activities on CRM (but they are received on the user's gmail account). I would like to have CRM such that when a Gmail account sends email to CRM, the email will show up as an activity. The email server profile, mailbox and configuration settings have all been set up as supposed to, but I am not sure if there are further requirements to add such functionality. How can I fix this issue please? Thank you!

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KZee on at

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I am assuming you have a created a pop3 email server profile in CRM for reading emails from Gmail.

Check the pop3 / imap settings of your mailbox as shown in the link.

https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018%2C1665142

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tpeschat 4,930 on at

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Hi,

in case you should already have activated pop3 for your gmail account, as described by Kashif, this could also be related to a setting.

In the general settings on tab email in CRM you can set to allow email from unresolved senders yes/no. Else only mails from existing contacts/leads would be loaded into crm.

Hth Thomas

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Community Member on at

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Actually in CRM I specified imap rather than pop, both work just fine for sending, but neither work for receiving thus far.

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Community Member on at

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I set the "Allow email from unresolved senders" as yes like you suggested but that still has not done the trick.

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Community Member on at

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I managed to solve the issue. I had to create a new queue for the administrator (in general, for any other user) and set its email server profile to be the one I created for Gmail. Now I can receive emails as activities in CRM from any source address without any problems, however I have two mailboxes (one personal to the admin and the other being the queue mailbox) so it's not as elegant a solution I could have hoped for. But it works at least for now!

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Jaxon Anthony on at

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At some stage, users may not access their emails on Gmail due to server-down issues. In this case, you have to save all Gmail emails on any local storage, which helps you access emails when required. For this backup, you can use these methods from this blog to resolve the email not showing up in Gmail issue. This blog has selected the best methods for users to fix this problem. There are manual and automated methods discussed so that any user can able to utilize these approaches.

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