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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Create a Monitoring Page
Microsoft Dynamics CRM (Archived)

Create a Monitoring Page

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Posted on by Fernando Monje 80

Hello,

Here in my organization we have a monitoring system that check's the connectivity of some clients with our server. This information is stored in a Oracle Database and exposed in some WebServices.

My question is:

Is possible to develop something (plug-in, customization) in the Dynamics 2011 to retrieve this information from this web services and store in an entity in the CRM?

If yes, is possible to have something (plug-in, customization) to automatically check the data stored in this entity, and open a Ticket in the CRM based in some conditions?

Thanks in advance,
Fernando Monje

*This post is locked for comments

  • Suggested answer
    Chris from Flexsolve.com Profile Picture
    Chris from Flexsolv... 105 on at
    RE: Create a Monitoring Page

    Fernando

    Plugins in CRM Fire only when triggered by an event, so what will trigger the retrieval of the data from the other system? A user initiating the retrieval or every nn minutes?

    If the trigger is time, then build the plugin as a custom workflow activity and build the logic into a workflow - because workflows can handle time intervals.

    Technically, a proficient developer can do "anything " in a plugin, so yes, it's the best component to use for your requirement

    UNLESS

    you use a data tool like scribe or SSIS or etc etc - preferred by me, but depends on your architecture.

    Triggering an action after the data arrives would best be accomplished by a workflow process. Keep the retrieval functionality and the business logic of what happens after retrieval separate.

    Hope that helps,

    Chris

  • Fernando Monje Profile Picture
    Fernando Monje 80 on at
    RE: Create a Monitoring Page

    Hmm, that's ok, thanks!

  • Fernando Monje Profile Picture
    Fernando Monje 80 on at
    RE: Create a Monitoring Page

    Thanks for your reply Guido, thats my first approach, but you know if is possible to do it with an Dynamics plug-in? My intention is to centralize the tasks the max as possible in the CRM.

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