Printing Multiple Copies

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Posted on by Melissa Sandrovich

I have a client that just upgraded to GP 2010. Since then, they have been unable to print multiple copies of check remits even when enterring 2 in the printer dialog box. Anyone know if this is an issue with 2010?

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Community Member on at

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Re: Printing Multiple Copies

I know this is an old post, but I had the same issue and came up with a solution for my printer.

Our problem was for a basic HP laserjet that had no other drivers available from HP.

We were able to correct this issue by going to the printer's properties and on the advanced tab, setting the printer to "Print directly to the printer".

Hope this helps someone else

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Melissa Sandrovich on at

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Re: Printing Multiple Copies

They are printing form individual workstations - no terminal server involved.

these are also the same printers and drivers that worked without any issue in version 9 - this only started with the upgrade to 2010.

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David Musgrave MVP ... 14,065 Most Valuable Professional on at

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Re: Printing Multiple Copies

This can be caused by printer drivers. Some drivers seem to ignore when asked to print multiple copies.

David

David Musgrave [MSFT]
Escalation Engineer - Microsoft Dynamics GP
Microsoft Dynamics Support - Asia Pacific

Microsoft Dynamics (formerly Microsoft Business Solutions)
http://www.microsoft.com/Dynamics

mailto:David dot Musgrave at microsoft dot com
http://blogs.msdn.com/DevelopingForDynamicsGP

Any views contained within are my personal views and not necessarily Microsoft policy.
This posting is provided "AS IS" with no warranties, and confers no rights.

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Dencio 2,172 on at

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Re: Printing Multiple Copies

Hi Melissa,

Is the client running GP2010 on a local computer or via Terminal Server? The printer dialog box is common for all reports and as a test, by printing a different GP 2010 report (with multiple copies) you can verify whether this is GP related issue or windows print spool subsystem.

Hope this helps!

Cheers,

Dencio

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