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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / no test confirmation m...
Microsoft Dynamics CRM (Archived)

no test confirmation mail received on success of Server Side Sync

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Posted on by SaiKrishnaGudluru 108

Hi,

I am successfully configured SSS, for a mailbox. after doing "Test & Mailbox", received below messages in Alert Section, mentioning its succeeded...

"The email configuration test for your mailbox ABCD was completed successfully for incoming email."

"The email configuration test for your mailbox ABCD was completed successfully for outgoing email."

We do can check this by going Activities --> Email -->All Emails. But no Test Mail (System) and a test mail sent by me is not showing there. 

Please help me on this. This is blocking us...

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  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at

       

  • Suggested answer
    Alagunellaikumar Profile Picture
    Alagunellaikumar 6,212 on at

    Hi Krishna,

    In the mail box, there is a option called test & Enable mailbox. Check you have received the test mail

    IF you receive test mail and it is not working other record, check for those record has valid email address.

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at

    Thank you Kumar, for the prompt response. I havent received the TEST CONFIRMATION mail. To confirm the same, I changed it to Email Router. In the event viewer, a warning logged against this as "The recipients for the e-mail message with subject "Test Mail" in mailbox <mailboxname>@example.com did not match any known records". Please help me on this...

  • Community Member Profile Picture
    Community Member on at

    In Email Configuration settings set Process Email Using field to EMail Router

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at

    Hi Akthar, I changed that first of all... and "Test Access" given both incoming and outgoing as successful.

  • Community Member Profile Picture
    Community Member on at

    post screenshots of your profiles here. Is there correct email in Email field?

  • Community Member Profile Picture
    Community Member on at

    hey krishnaGS Try to start the microsoft syncronization service from services on the server .

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at

    Nothing to be modified in the Profile parts, as no issue is observed there... :)

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at

    Sure... But I found the same for CRM 2011 instance in a MS KB (- support.microsoft.com/.../921193). But I am not sure how to approach on this... :(

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