Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / no test confirmation m...
Microsoft Dynamics CRM (Archived)

no test confirmation mail received on success of Server Side Sync

(0) ShareShare
ReportReport
Posted on by SaiKrishnaGudluru 108

Hi,

I am successfully configured SSS, for a mailbox. after doing "Test & Mailbox", received below messages in Alert Section, mentioning its succeeded...

"The email configuration test for your mailbox ABCD was completed successfully for incoming email."

"The email configuration test for your mailbox ABCD was completed successfully for outgoing email."

We do can check this by going Activities --> Email -->All Emails. But no Test Mail (System) and a test mail sent by me is not showing there. 

Please help me on this. This is blocking us...

*This post is locked for comments

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at
    RE: no test confirmation mail received on success of Server Side Sync

    Sure... But I found the same for CRM 2011 instance in a MS KB (- support.microsoft.com/.../921193). But I am not sure how to approach on this... :(

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at
    RE: no test confirmation mail received on success of Server Side Sync

    Nothing to be modified in the Profile parts, as no issue is observed there... :)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: no test confirmation mail received on success of Server Side Sync

    hey krishnaGS Try to start the microsoft syncronization service from services on the server .

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: no test confirmation mail received on success of Server Side Sync

    post screenshots of your profiles here. Is there correct email in Email field?

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at
    RE: no test confirmation mail received on success of Server Side Sync

    Hi Akthar, I changed that first of all... and "Test Access" given both incoming and outgoing as successful.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: no test confirmation mail received on success of Server Side Sync

    In Email Configuration settings set Process Email Using field to EMail Router

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at
    RE: no test confirmation mail received on success of Server Side Sync

    Thank you Kumar, for the prompt response. I havent received the TEST CONFIRMATION mail. To confirm the same, I changed it to Email Router. In the event viewer, a warning logged against this as "The recipients for the e-mail message with subject "Test Mail" in mailbox <mailboxname>@example.com did not match any known records". Please help me on this...

  • Suggested answer
    Alagunellaikumar Profile Picture
    Alagunellaikumar 6,210 on at
    RE: no test confirmation mail received on success of Server Side Sync

    Hi Krishna,

    In the mail box, there is a option called test & Enable mailbox. Check you have received the test mail

    IF you receive test mail and it is not working other record, check for those record has valid email address.

  • SaiKrishnaGudluru Profile Picture
    SaiKrishnaGudluru 108 on at
    RE: no test confirmation mail received on success of Server Side Sync

       

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans