Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Try to create a new us...
Microsoft Dynamics CRM (Archived)

Try to create a new user - Error stating that a user with domain login already exists

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello,

I have to create a new user and I am getting the following error message:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The specified Active Directory user already exists as a CRM user.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147214036</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>The specified Active Directory user already exists as a CRM user.</Message>
<Timestamp>2017-11-30T19:31:44.0199116Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

The problem is that the user does NOT exist in the system.
What I found out is that someone tried to change the logon for an existing user (which is no longer with the company) with the logon of the new user.
The user could logon to the system but it shows the name of the old user.
Now they want me to create a new user but I cannot because I get the message above. The old user has been changed back to his original logon.

I already looked into all SYSTEMUSER tables of the MSCRM_CONFIG and the ORG_Database. I cannot find anything related to the new user but still I get the error.

Anybody any idea or suggestion?

Thanks

*This post is locked for comments

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Try to create a new user - Error stating that a user with domain login already exists

    with my past experience we faced similar issue. We were not able to create the new user because in AD we had another user of same name or email address(inactice user). if you are trying to create new user with the same email you may get such error. Rather if you still want to use the same user name then go ahead and try to create user with different email id. Because in CRM there is no provision to delete the user completely (Only can deactivate).

    hope this helps

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Try to create a new user - Error stating that a user with domain login already exists

    Hello,

    I solved my problem with the help of this post:

    blogs.msdn.microsoft.com/.../authentication-when-you-are-adding-a-new-user-to-crm-or-a-user-to-a-new-organization-in-crm

    I deleted the user entries in table [MSCRM_CONFIG].[SystemUserAuthentication] and set the field 'IsDeleted' in table [MSCRM_CONFIG].[SystemUserOrganizations] to '1' for the "old" user.

    Once this was done I could create my new user.

    Thanks

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Try to create a new user - Error stating that a user with domain login already exists

    Hello,

    I would suggest to use SQL Profiler to understand the trace. I'm pretty sure it's related to your MSCRM_Config DB. Just try to run SQL Profiler during creation of user until you get that error and analyze results - that will give you an answer.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,494 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans