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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Contacts not being cre...
Microsoft Dynamics CRM (Archived)

Contacts not being created in CRM from Outlook

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Posted on by Community Member

Hello,

We're facing some problems with Outlook 2016 plugin for Dynamics CRM 8.2 (on-prem)

When we try to send contacts from Outlook to Dynamics, we click on "track" or "Set parent" but the record of the contact isn't being created in Dynamics.

Any info about this? I don't know why aren't being created, logs aren't giving me any information

[2018-08-07 12:14:10.565] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: EmailHelper.cpp Line: 2525
>hr = 0x800401f3
[2018-08-07 12:14:10.565] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: EmailHelper.cpp Line: 2533
>hr = 0x800401f3
[2018-08-07 12:14:19.598] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: MapiEventsListener.cpp Line: 672
>hr = 0x80040107
[2018-08-07 12:14:21.783] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: MapiEventsListener.cpp Line: 672
>hr = 0x8004010f
[2018-08-07 12:14:27.984] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: MapiEventsListener.cpp Line: 672
>hr = 0x8004010f
[2018-08-07 12:14:40.119] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: EmailHelper.cpp Line: 2525
>hr = 0x800401f3
[2018-08-07 12:14:40.120] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: EmailHelper.cpp Line: 2533
>hr = 0x800401f3
[2018-08-07 12:15:46.357] Process:OUTLOOK |Thread:18304 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: MapiEventsListener.cpp Line: 672
>hr = 0x8004010f

Regards

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