How to prevent Case contact field from refreshing

(0) Share

Report

Posted on by Z_Mike

160

In my CRM Online Case form, I have a couple of subgrids that clear my Contact lookup field selection when the subgrids load. Is there a way to prevent my lookup field from being refreshed when my subgrids load?

Thanks!

*This post is locked for comments

I have the same question (0)

All responses (1)

Answers (1)

Verified answer

Kokulan 18,054 on at

Like (0)

Report

Hi

Could you try and move those lookups to different tab and see if it still clears ?

I would also check any script/business rule on the form to make sure its not cleared by any of these.

Subgrid loading should not clear the lookup fields unless there is any platform script error. Could you also check in the browser developer tool console (Chorme F12) to see if any errors logged in there

Hope this helps

Was this reply helpful? Yes No