Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Return to case form after email reply

Posted on by 600

Hi

When we reply to an email we get redirected back to email form. Is it possible to redirect to the related case instead? In our 2013 production instance I can see this is the case but this issue is a new 365 organisation. Thanks for help!!

I start here: 

723268.1.png

Answer email

4774.2.png

And end up here:

3125.3.png

*This post is locked for comments

  • martingr Profile Picture
    martingr 600 on at
    RE: Return to case form after email reply

    anyone?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans