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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Return to case form af...
Microsoft Dynamics CRM (Archived)

Return to case form after email reply

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Posted on by martingr 600

Hi

When we reply to an email we get redirected back to email form. Is it possible to redirect to the related case instead? In our 2013 production instance I can see this is the case but this issue is a new 365 organisation. Thanks for help!!

I start here: 

723268.1.png

Answer email

4774.2.png

And end up here:

3125.3.png

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  • martingr Profile Picture
    martingr 600 on at
    RE: Return to case form after email reply

    anyone?

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