How to include Subject value in Case Edit Timeline Portal Comment

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Posted on by portalmonkey

When a CSR addes a Portal Comment to an active Case in CRM, the comment appears in the Customer Service Portal Case Timeline, but, only the To, From and Description fields are displayed. How do I include the "Subject" field as well?

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Carlo Velasco 787 on at

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Hi

I'm afraid this is by design, those are the only fields that are displayed on the timeline.

Feel free to add this requirement for future releases.

powerusers.microsoft.com/.../portals

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