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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to include Subject...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to include Subject value in Case Edit Timeline Portal Comment

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Posted on by portalmonkey 20

When a CSR addes a Portal Comment to an active Case in CRM, the comment appears in the Customer Service Portal Case Timeline, but, only the To, From and Description fields are displayed. How do I include the "Subject" field as well?

portal_2D00_comment_2D00_2.PNG

portal_2D00_comment.PNG

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  • Suggested answer
    Carlo Velasco Profile Picture
    Carlo Velasco 787 on at

    Hi

    I'm afraid this is by design, those are the only fields that are displayed on the timeline.

    Feel free to add this requirement for future releases.

    powerusers.microsoft.com/.../portals

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