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Finance | Project Operations, Human Resources, ...
Answered

No lines showing once the "Accept" is closed without any action in RFQ reply

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Posted on by 80

Dear Experts,

My colleague clicked on the "Accept" tab in the RFQ reply but then closed the form. Before closing, we saw line was there. But when it was closed, after that we are not able to see any line there once we opened it again.

How system behave like this? Does it mean that, it will never show any line once the form is closed without any action?

Regards.

Pujari

I have the same question (0)
  • PujariD365 Profile Picture
    80 on at
    RE: No lines showing once the "Accept" is closed without any action in RFQ reply

    Hi Sourav,

    Thanks for the explanation and appreciate for your time you spend on this.

    I have tested as you pointed and this is fine with me.

    Have a nice day.

    Pujari

  • Verified answer
    SouravDam Profile Picture
    11,730 on at
    RE: No lines showing once the "Accept" is closed without any action in RFQ reply

    Hello PujariD365,

    This is standard behaviour in system.

    Reason: - System is trying to validate the RFQ line through the "Accept" or "Reject" action at the same time when you click on this tab. But if you close this form without performing any action; system is not able to validate and update the same record next time (without refreshing the form) and showing blank if this is re-opened.

    Solution: - Simply "Refresh" the form, select the header line again and click on "Accept". This time you will be able to see the lines.

    I don't have AX version available with me. However; this is tested in D365 and below is the result. Screen shots have been taken from D365 for your understanding.

    1) In the RFQ form; clicked on "Compare replies".

    4718.JPG

    2) Got below form where I selected the header line and clicked in "Accept".

    3348.JPG

    3) Once clicked; I got below form where lines are showing.

    80582.JPG

    4) Then I simply select "Esc" tab and close this form without performing any action. Again when I re-open it, no lines are showing!

    46046.JPG

    5) But at the same time; I got a notification like "Posting Purchase order was not updated".

    8228.JPG

    6) Then "Refresh" the form. Now select that header line again and click on "Accept". This time, you will see lines here again.

    2318.JPG

    82300.JPG

    Kindly test the above steps from your end and update us the status.

    Best regards,
    Sourav Dam

    Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.

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