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Cannot Send Email from Leads using Email Template

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Posted on by MKC Lan

Dear Expert,

I create an email template and try to send out from D365 CRM but an error occurred as below:

There are no log file to download.

Does anyone faced this issue can helps me?

Thank you!

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Charan Raju C R 7 Moderator on at

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RE: Cannot Send Email from Leads using Email Template

Hi,

Can you click on 'Show Details' and try to capture more details or download log?

Also try to find out if the account id in the error message is of the account related to the lead you're sending email.

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MKC Lan 5 on at

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RE: Cannot Send Email from Leads using Email Template

Hi Raju,

There're no logfile to download. I was switch the legacy form and tried to download but there're no message.

For the Account, I'm sending email from Lead, I haven't converted this Lead to Account. Dunno which Account system mentioned about :(

Thanks,

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MKC Lan 5 on at

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RE: Cannot Send Email from Leads using Email Template

Hi Raju,

There're no logfile to download. I was switch the legacy form and tried to download but there're no message.

For the Account, I'm sending email from Lead, I haven't converted this Lead to Account. Dunno which Account system mentioned about :(

Thanks,

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Charan Raju C R 7 Moderator on at

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RE: Cannot Send Email from Leads using Email Template

1. Check if there is any plug-ins or workflows triggering on create of email.

2. Try to send email directly from the same lead without using email template. This is to confirm if the problem is with email template only.

3. Try to access below two URLs and check which one is succeeded (replace your org address). If the account form opens, need to check how this account is related to the lead. If lead form opens, need to check why system treating leadid as accountid.

https://<YourOrgAddress>/main.aspx?pagetype=entityrecord&etn=account&id=c334f316-5cc7-eb11-bacc-000d3aa2b40f

https://<YourOrgAddress>/main.aspx?pagetype=entityrecord&etn=lead&id=c334f316-5cc7-eb11-bacc-000d3aa2b40f

4. Please share screenshot of your lead email template.

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MKC Lan 5 on at

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RE: Cannot Send Email from Leads using Email Template

Hi Raju,

Thanks for your helps.

I tried not to using email template and the same error occurred.

I using the link you provided and exactly the system treated Leadid as Accountid. I'm still checking on it to find out the reason

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Kenneth Ariel Chave... on at

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RE: Cannot Send Email from Leads using Email Template

Hi MKC Lan, I hope you are doing good. Following this sample could help you identify the error. I hope is helpful:

Sample: Send an email using a template (Developer Guide for Dynamics 365 Customer Engagement) | Microsoft Docs

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Community Member on at

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RE: Cannot Send Email from Leads using Email Template

Hi Community Member,

There above error can be fixed using the solutions given below. But I would like to suggest an advance Addon SolzEditor. This can be a one thing solution to all your email template-related problems.

SolzEditor is an Email Template Builder for Dynamics 365. You can create professional emails quickly without any HTML skills within Dynamics CRM. Use the Drag and Drop feature to easily add visual elements, insert images, text areas, videos and more.

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