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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Notify user when case ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Notify user when case status changes

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Posted on by YB 65
Hi, is there a flow I can create in Power Automate so that I receive an email whenever a case status changes? (example: from 'in progress' to 'on hold')
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  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao Microsoft Employee on at
    Hi,

    It's possible with Flow, I've run it successfully.
    I designed Flow to send me an email when a Case status is changed, with an email containing the time this Case was created, and the status code that was changed in the subject.


    You can refer to my Flow.


    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.


    Best regards,
    Cui Hao
  • YB Profile Picture
    YB 65 on at
    Hi, thank you, but is there a way to see the status name in the email and not the value which is 3 in your example?
     
    I want the user to be able to see "In Progress" or "On Hold" in the actual email.

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