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Notify user when case status changes

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Posted on by YB

Hi, is there a flow I can create in Power Automate so that I receive an email whenever a case status changes? (example: from 'in progress' to 'on hold')

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YB 65 on at

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Notify user when case status changes

Hi, thank you, but is there a way to see the status name in the email and not the value which is 3 in your example?

I want the user to be able to see "In Progress" or "On Hold" in the actual email.
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Cui Hao on at

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Notify user when case status changes

Hi,

It's possible with Flow, I've run it successfully.
I designed Flow to send me an email when a Case status is changed, with an email containing the time this Case was created, and the status code that was changed in the subject.

You can refer to my Flow.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

Best regards,
Cui Hao