Closing a "Change Order" PO

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Posted on by Lyn Barr

Hi, all,

I'm trying really hard not to do this via a SQL edit, but I cannot think of any options. I can't even figure out the sequence of events that may have caused this!

I have a 2-line PO whose status is "Change Order." Both lines have a status of "closed," although they have been received. When I drill down from one of the PO lines to the Purchasing Quantity Status, I can see 5 were ordered, 5 were shipped, and 5 are remaining to be invoiced.

However, I cannot match the receipt to an invoice, because it is not available in the invoice matching screen. Also, (not that I would want to, but...) I cannot receive the items, because they are not available in the Receiving entry screen. I also cannot change the PO Status from "Change Order" to "closed." The process looks like it works, and produces no errors, but the status does not actually change.

The user has already paid the invoice via a regular payables voucher, because they just needed to get the check issued.

What I need to do is close the PO, ensuring the two lines do not appear on the received not invoiced report.

What do you all think? Let me know, and thanks!

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Lyn Barr 1 on at

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UPDATE: I must have done something wrong previously, because on my third try (!) it did let me change the PO status to "closed."

Thanks, anyway!

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MattPaulen 6,912 on at

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A couple of things since I didn't see them mentioned (you may have already done them). Have you tried running reconcile against that one PO or even run checklinks against the Purchasing Transactions? Also, have you tried to reprinting the PO to see if it changes the status? That's usually what moves it from Change Order to Released (although this is a different scenario since it seems the header is out of sync with the detail).

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MattPaulen 6,912 on at

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Woops, just saw your update. Glad to hear you got it figured out.

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babubaskaran@outloo... 12 on at

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Hi Lyn,

We are having the exact problem with different company and users, have you ever found what is the root cause of this issue. We did installed hotfix of GP 2013 R2 2 weeks ago and I am not sure that will cause this issue. I am just worried if this keep happening for all receipt, it will be a problem for the users.

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Shakil khan 507 on at

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Hi,

I found a work around to resolve the issue.

I selected the LPO, then change it status to "Closed". After that, without pressing tab, I clicked on close button on screen (x) to close the window. At this step, it gives popup message "You've made changed in PO....". Now I clicked on "YES" button, and it will work like a charm.

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