Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Upgrading from Dynamic...
Microsoft Dynamics CRM (Archived)

Upgrading from Dynamics CRM (online) to 365? - Browser cache issue (for each user)

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi,

Just a friendly note to anyone who is considering the upgrade.

For the standard / web experience:

You need to clear each user's browser cache for the web experience, so regardless of the browser you are using (IE, Edge, Chrome, Firefox, ...)

For the new lightweight Dynamics 365 app for outlook:

You need to clear each user's Edge cache

For the legacy Dynamics client add-in for outlook:

You need to clear each user's IE cache

 

What happens if you don't? Any form will open up blank.


Regards

 

*This post is locked for comments

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,494 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans