We are running GP 2013R2 with the Professional Advantage Collections Module.
From the Collections Main window, we are :
1. Clicking on the Email button at the top
2. Selecting a Customer
3. Entering and Adding a valid email address
4. Selecting a Letter ID
5. Marking 1 or more documents in the grid
6. Hitting the Refresh button to populate he body of the message with details from the selected document(s)
7. Clicking Send
The email always goes through, but on a couple of select customers, there are no attachments.
I am using the same Letter ID and the same email address (my own for testing).
Does anyone know of a switch that has to be set or something? I don't see a difference in how the customers are setup.
Thanks in advance for your help!
Jeff Davis
USA Compression
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