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Is there a way to zero out Item Numbers and Quantities on a Sales Order?

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Posted on by Theresa Gulbranson

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I have a customer (GP 10.0) who would like to unattach 2 Item Numbers and their quantities from a sales order (SO# 579), since the warehouse did not ship out these items when the sales order was written back in Sept. In Inventory the Items are showing as allocated, because of this sales order that is still outstanding. So she is asking us for help in either zeroing out the line items on SO# 579 or to remove the line items on the Sales Order. What is the best method for doing so? Sidenote: this order will ship in December. Thanks!

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Re: Is there a way to zero out Item Numbers and Quantities on a Sales Order?

You could delete the lines or zeroise the Quantity Ordered...or enter a quantity in the 'quantity cancelled' field in the line.

Eithre way, the stock will be unallocated, and available to be allocated to the new order you will put up for shipping in december.

Or you could part invoice the original order...leaving the two lines waiting to be shipped...and invoice them when they eventually ship.

Ian.

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