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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Restrict data access t...
Service | Customer Service, Contact Center, Fie...
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Restrict data access to related records despite ownership of Account or Contact

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Posted on by Vivi Wahyuni 15

Hi Guys

Is it possible to restrict data access to related records despite ownership of Account or Contact?

We have an issue, where user A from Business Unit JKT still can view user B's case record (user B is from Business Unit SBY) because user A is the owner of Account used to create a case by user B.

We have already set a security role for entity case on Business Unit Level for Read-Privilege.v

I have the same question (0)
  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi partner,

    This is by design and cannot be solved at this time.

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