Restrict data access to related records despite ownership of Account or Contact

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Posted on by Vivi Wahyuni

Hi Guys

Is it possible to restrict data access to related records despite ownership of Account or Contact?

We have an issue, where user A from Business Unit JKT still can view user B's case record (user B is from Business Unit SBY) because user A is the owner of Account used to create a case by user B.

We have already set a security role for entity case on Business Unit Level for Read-Privilege.v

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LuHao 40,872 on at

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RE: Restrict data access to related records despite ownership of Account or Contact

Hi partner,

This is by design and cannot be solved at this time.