Here are the steps to complain against a Mobikwik loan:
1. Contact MobiKwik Customer Service:✔️0690-990-5493,, Reach out to
Navi's customer service team either by phone, email, or through their
website's customer support portal. Explain the issue you are facing with
your loan and request to file a formal complaint.
2. Submit a Written Complaint: Follow up your verbal complaint with a
written complaint. This can be done by sending a letter or email to
Navi's customer service or complaints department. Clearly state the
details of your issue, any relevant documentation, and the resolution
you are seeking.
3. Escalate to Navi's Grievance Redressal Officer: If your complaint is
not satisfactorily resolved by the customer service team, you can
escalate it to Navi's Grievance Redressal Officer. Their contact details
should be available on Navi's website or provided to you.
4. File a Complaint with the RBI: If Navi does not address your
complaint within a reasonable time or you are not satisfied with their
response, you can file a complaint with the Reserve Bank of India (RBI)
Consumer Education and Protection Department. You can do this through
the RBI Complaint Management System.
5. Approach the Banking Ombudsman: If the RBI is unable to resolve your
complaint, you can approach the Banking Ombudsman, which is an
independent dispute resolution authority set up by the RBI. The
Ombudsman can help mediate and resolve your complaint against Navi.
Remember to keep copies of all your communication and documentation
related to the complaint. This will help strengthen your case if the
matter needs to be escalated further. Stay persistent and follow the
proper channels to get your issue resolved.
Categories:
3
