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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Voiding mis-applied ca...
Microsoft Dynamics GP (Archived)

Voiding mis-applied cash receipt

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Posted on by Bradley Johnson 610

Typically we do Financial>Sales>Cash Receipts> to record customer pmts we receive and to apply those payments to the correct invoices.  Then we do Financial>Bank Deposits to record the payments to the Check Register.

We realized that we applied a payment received to the wrong customer and now want to void the receipt and re-do the entire process for the correct customer.  Is there a way to do this?

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  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

    Yes.  Unapply the payment using 'Apply Sales Documents' window.  Then, void the payment in the 'Posted Transactions' window.  This will also void/reverse the deposit in the checkbook.

    Then, re-enter the payment to the correct customer and re-deposit to the checkbook.

  • DawnKelly Profile Picture
    DawnKelly 5 on at

    I am trying to do the same type of void.  My payment transaction description is not showing in the Apply Sales Documents Window.  Why would that be?

  • Community Member Profile Picture
    Community Member on at

    I have the same question as DawnKelly.  Can anyone help?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Scroll down until you see it or the original amount you paid for.

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