web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Unable to enable the new Custom Help

(0) ShareShare
ReportReport
Posted on by 2,761

The 'cog' icon in the top right of the screen that used to open the Admin/Settings Area in CRM has now been changed so if forces us to the new Admin Centre Interface, however the settings in the new Admin Centre Interface do not include the option that you use to enable the new Custom Help (only all the old options for custom help with URL and Learning Path).   

ie. the option that MSFT have highlighted in the following link (showing the old interface) is not in the new Interface.docs.microsoft.com/.../create-custom-help-pages

TBH: we are getting sick and tired of the random changes that are being forced on us (outside of the 2 forced upgrade windows - these windows are when such changes should be made other than opt-in changes).  We click somewhere one day go somewhere and then we do the same thing the next day and get sent somewhere else, or what you are looking for has been pulled off the page and put somewhere else and you waste time trying to find what you are looking for as there.  We are also getting feedback from our customers' Office 365 Global Admins etc that they are also really annoyed as it is wasting there time also.

I have the same question (0)
  • Verified answer
    Henry J. Profile Picture
    5,237 on at

    Hi LA,

    Thanks for your honest feedback.

    The behavior of the "Advanced Setting" button has indeed changed with the 2020 Release Wave 1.
    The experience is soon going to be improved so that non-admin users will keep being redirected to the legacy settings (otherwise they would hit an insufficient privilege error on the Power Platform Admin Center - PPAC), while administrators will continue to be redirected to the new PPAC environment settings.

    Administrators can however easily navigate from PPAC to the environment legacy settings by expanding the "Resources" section and clicking on "All legacy settings":

    pastedimage1581461708530v1.png

    That way you'll be able to enable Custom Help Pane for your model-driven apps.

    Henry

  • Fubar Profile Picture
    2,761 on at

    Thanks, I can get what I need from the legacy link (now I know its there).

    But your post also reinforces out frustrations

    • We are getting this in environments that have not yet been brought up to  Wave 1 2020
    • We have to know about the "Resources/Legacy" link to be able to use it.  You waste time looking in one area (where all the other options are) and what you need to find a link that is sitting under another collapsed heading..

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
Martin Dráb Profile Picture

Martin Dráb 47 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 38 Super User 2025 Season 2

#3
Pallavi Phade Profile Picture

Pallavi Phade 32

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans